In this episode of ISO Insights, Russell Lawson explores the unsettling world of social engineering - the psychological art of hacking people rather than systems. From phishing scams and fake charities to lock-picking and subtle manipulation, discover how attackers exploit trust, curiosity, and empathy to bypass even the strongest security measures. Through real-world stories and examples, Russell unpacks the psychology, tactics, and emotional triggers behind social engineering, showing how anyone can be manipulated - and, more importantly, how you and your organisation can stay protected.