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We've all had to have tough conversations. Inspired by a recent HBR article by Joseph Grenny, Phil talks through how to best approach these conversations (and why it's best not to avoid them).
1. Get your motives right
2. Get emotions right
3. Gather the facts
By Human Hackers5
11 ratings
We've all had to have tough conversations. Inspired by a recent HBR article by Joseph Grenny, Phil talks through how to best approach these conversations (and why it's best not to avoid them).
1. Get your motives right
2. Get emotions right
3. Gather the facts