SynthFlow started as a no-code layer on top of GPT. Today it is one of Europe’s fastest-growing voice AI companies, processing millions of enterprise calls every month.

I sat down with Hakob Astabatsyan, Co-Founder and CEO of SynthFlow, to talk about why simple “AI receptionist” use cases are already becoming commoditised, why real value only shows up when entire business workflows are automated, and how SynthFlow grew 15x in its first year by focusing on measurable ROI instead of hype.

The Scaling Europe show is presented by Deel – check them out here:

https://get.deel.com/ruynb7o4lfjk

Timestamps:

0:00 - Introduction to Scaling Europe show

2:07 - Launch of SynthFflow and its purpose

3:36 - Challenges in voice AI development

5:51 - Early use cases for voice AI technology

6:29 - Companies using voice AI technology

7:01 - Rapid growth and revenue increase

8:00 - Unique value proposition in AI space

10:00 - AI contact centers for enterprises

13:11 - Challenges in AI voice integration

14:00 - Reasons for losing enterprise deals

15:00 - Importance of end-to-end workflows

18:00 - Europe's talent pool and innovation mindset

19:35 - Challenges of scaling European businesses

20:12 - European hidden champions winning globally

21:01 - Importance of automating workflows

24:02 - Achieving 100% customer retention success