Handling agency employee departures

What do you do when an employee leaves your agency? In this episode, Chip and Gini talk about how to handle the transition with clients to minimize disruption.

There are definitely some things you want to make sure to do — as well as to avoid. Gini will even share an example from her past about how employees shouldn’t act on their way out the door.

Transcript

The following is a computer-generated transcript. Please listen to the audio to confirm accuracy.

Chip Griffin 

Hello, and welcome to another episode of the Agency Leadership Podcast. I’m Chip Griffin.

Gini Dietrich 

And I’m Gini Dietrich.

Chip Griffin 

Yeah, you’re just messing with, like, You’re messing with me. You’re messing with the listeners. It’s just Oh, Gini. I don’t know. You know, don’t we have enough problems in 2020? without creating? I mean, all you’re doing is saying your name. It’s, it should be simple.

Gini Dietrich 

I know. It should be. You’re right. But it’s 2020. And while I sat there for a second, and I was like, should I wait five seconds? Should I talk over him? How should I do this? And that’s how it came out. So you know,

Chip Griffin 

well, that’s okay. I maybe maybe next time, I will simply introduce you. So we can just bypass that all together? Maybe that’s not a bad idea. So in any case, so So speaking of introducing you, you know, I, since one of us is leaving, you know, we have to figure out how to tell the audience.

Gini Dietrich 

I’m sorry, where are we going?

Chip Griffin 

Oh, oh, no.

Gini Dietrich 

Am I being fired? I get it. Now. I get it. Yeah. So So yeah, this week?

Chip Griffin 

That’s, that’s good. That’s good. Know, the topic. The topic is when an employee is leaving, how do you handle the client transition? Because this is something that just about every agency of every size, except for a solo has to handle at some point or another? If you’re a solo, and you’re leaving? Well, that’s called closing down the business. So generally speaking, so but but if you have an employee or could even be a contractor who’s got direct client contact, if that if you’re making a team member change, how do you handle that communication with the client to make sure that it goes as smoothly as possible? So that’s what we’re talking about today. Don’t worry, or maybe worry, both of us are actually sticking around. Yeah, you might want to worry about that. But then no, can you know, Jenny apparently thinks she’s getting fired. So I’m not sure that I can do that. Yeah.

Gini Dietrich 

I mean, you can just don’t send me a link every week.

Chip Griffin 

Well, there’s that Yeah, I guess. Yeah. Yeah. I won’t send you your Patreon, either.

Gini Dietrich 

Yeah, well, thanks. Don’t do that. Anyway. Question did come up. This question did come up in the community. And it was one of our employees is leaving sad for us. But she’s leaving in great terms, terms, and we’re excited for her next role at a new agency.