In this final episode, subject matter expert, Ebony Williams walks us through how to navigate cultural missteps with integrity, compassion, and curiosity. Drawing from personal stories, this episode dives into what happens when things go wrong, and more importantly, how to make them right.

Ebony shares trauma-informed and cultural humility strategies for repairing trust, the power of direct communication, and why leading with curiosity is more impactful than fearing mistakes. She also examine how these strategies shows up in patient outcomes—from increased engagement with the patient portal to more thorough documentation and improved satisfaction scores.

Additional Resources:

Trauma & The Nervous System

How Childhood Trauma Effects Health Across the Lifespan

Trauma-Informed Healthcare: A Reflective Guide for Improving Care & Services

Trauma-Informed Pediatrics: A Resilience-Based Roadmap to Foster Early Relational Health

Integrating Cultural Humility Strategies