In this episode, I get real about one of the least fun but most important parts of hosting — dealing with guest damage, disputes, and refunds. I walk you through how I handle these situations calmly, document everything properly, and communicate in a way that keeps guests happy and protects my business. I also share how I use Airbnb’s Resolution Center and insurance to my advantage. If you’ve ever felt stressed when things go wrong, this episode will give you the confidence and systems to handle it like a pro.

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