Receiving feedback from students and observers is an important part of teaching online, but receiving unexpected negative feedback can impact an educator’s confidence and motivation. In this episode, APU professor Dr. Bethanie Hansen introduces the concept of mental models and shares three steps to help online educators build resilience to receiving negative feedback including how to consider it, remain calm and in control, and address the feedback as necessary. Learn how instructors can address the fight-flight-freeze response, explore other perspectives, and find value in all types of feedback.

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