Hannah Spilva, co-founder of same-day floral delivery service Lvly, shares how she’s coped with 500% business growth in the first 4 weeks of COVID lockdown, the operational challenges with scaling so quickly during a global pandemic, and how Lvly is paving a new way forward for their customers and their team.  

You’ll learn:

• The importance of knowing your personal and brand purposes, as it’s the thing that will keep you going when times get tough
• How Hannah approached her pricing strategy in the beginning, and how this has evolved over time 
• The challenges associated with same-day delivery, and some key pieces of advice when planning your logistics 
• Her three-pronged approach to customer retention – we all know that retaining customers is cheaper than acquiring new ones!
• What it takes to lead a large team and growing business through an unprecedented crisis

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