There are things I believe in very strongly when it comes to managing clients: We have to establish and maintain trust. We have to actively listen and confirm what we heard. We need to make sure bad news travels at the same speed as good news. But should we focus on client happiness? I think it can lead to some big problems, honestly. But happy clients bring huge benefits. And since International Happiness Day is just around the corner, let's dig into this!

It's all in the email newsletter too: https://us4.campaign-archive.com/?u=3c7b14630509cce52d23ffec0&id=e29a8d7ff9