Listening to residents is informing change at Mount Anvil, including the pressing need to address the cost-of-living crisis by reducing energy use. But their approach to community engagement is also changing as a result: Marcus Bate, Partnerships and Communities Director, talks about how the Covid lockdowns made them realise the value of face-to-face conversations: “Forcing us to rely on digital has shown us some of the flaws in our digital strategy.”

Hosted on Acast. See acast.com/privacy for more information.