When your irrigation system turns an athletic field into a mud pit, your janitorial team becomes collateral damage. In this episode of Facilities Unfiltered, hosts Josh Lowe and Nic Guedenet sit down with Dave Scroggins, a 15-year facilities veteran who manages 250,000 square feet across two San Francisco Bay Area sites for Cushman and Wakefield. Dave shares war stories about chasing leaks with 20-year-old as-builts (spoiler: it's not fun), explains why clean is both subjective AND objective, and makes a compelling case for being a soft services person in a hard services world. Plus, the team tackles AI's role in facilities—from tracking occupancy to writing better surveys that people might actually fill out. Because let's be honest, nobody wants another open complaint box.

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Stop fighting fires and start managing the heat.