In this conversation, Olly and Ben explore the positive applications of AI and language models, focusing on a case study that demonstrates how a small language model was used to analyse customer complaints, leading to significant improvements in customer service efficiency.

They also discuss the role of AI in optimising energy usage in utilities, emphasising sustainability and the need for innovative solutions to future energy challenges.

Takeaways

• AI can analyze complaints to improve customer service.
• Identifying common complaints can lead to quick fixes.
• Empowering staff can reduce customer wait times significantly.
• AI can enhance the efficiency of customer interactions.
• Sustainability in energy usage is a critical application of AI.
• AI helps utilities manage energy supply and demand effectively.
• Data cleansing is essential for accurate AI analysis.
• Future energy challenges require innovative AI solutions.

For more information visit agile.co.uk or contact [email protected]