Harvard Business School professor Len Schlesinger has been around the business block – from 30+ years of teaching, to C-level positions within organizations, to advising the world’s biggest brands. Len joins the podcast and gets candid about the truth behind customer centricity.

Listen to this episode to learn:

-How leadership and culture should drive customer centricity

-Advice for understanding customers – and why it’s not necessarily about just NPS and customer data

-Why it’s ALWAYS the “Year of the Customer”