<p>Chris Rockwell sits down with Donald Chesnut to discuss how Customer Experience has become a great idea with the wrong execution.</p>

Chris Rockwell sits down with Donald Chesnut to discuss how Customer Experience has become a great idea with the wrong execution.

Has “Experience” Become a Four-Letter Word?

<p>The Seriously Curious podcast covers the most important topics in UX/CX strategy and design for business results. Hosted by Chris Rockwell and the team at Lextant, this podcast will bring actionable insights from leading industry experts and the latest customer research. Each month, we will unlock human behavior, uncover common design challenges, and explore advances in new technology. Don't miss out on the upcoming episodes — subscribe now to receive Seriously Curious news and announcements at Lextant.com.</p>

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The Seriously Curious podcast covers the most important topics in UX/CX strategy and design for business results. Hosted by Chris Rockwell and the team at Lextant, this podcast will bring actionable insights from leading industry experts and the latest customer research. Each month, we will unlock human behavior, uncover common design challenges, and explore advances in new technology. Don't miss out on the upcoming episodes — subscribe now to receive Seriously Curious news and announcements at Lextant.com.

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Has “Experience” Become a Four-Letter Word?

Has “Experience” Become a Four-Letter Word?