In this week's episode, we tackle trolls. Not literally, but we do go in depth about dealing with rude and unreasonable people both in customer service and on social media. Whether you're a product or service-based business or just a personal brand building your following, you will at some point encounter someone emboldened behind a keyboard to be an a$$hole. We're sharing experiences, tips and methods to help get you through it with grace and emotional maturity.