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Last week, we talked about what we wished we'd known when we started haunting, this week, we're looking at it as customers and talking about things that big haunts forget to do.However, we're not really focusing on things IN the haunt itself. Instead, we're talking about the things that impact the customer experience around the haunt and help keep the haunt safe. All of these things are simple, easy-to-execute elements that make your haunt experience better for customers but that often get left out by haunts. Luckily, they're all super easy to fix.So if you're looking for some fast and easy way to improve your customers' experience, this is the episode for you!This Week's Episode Includes:IntroConference RemindersApologies and HousekeepingThe Rules of the EpisodeBathrooms and Trash CansSignageOther Things To DoClear RulesNon-Costumed EmployeesAdequate Security CamerasFeedback and Customer CaptureConclusionsAll in all, this is one episode no haunter will want to miss!

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