Leann Moore, a staff member at the Conflict Resolution Program (CRP), speaks with Dabney Brice, a new alumna of the Biden School's Master of Public Administration program and IPA graduate public administration fellow, about how to have conversations with difficult people. View CRP's "Nine Difficult Personalities" handout for additional tips for communicating with each type: https://www.bidenschool.udel.edu/ipa/content-sub-site/Documents/Difficult-People-CRP-2020.pdf

This interview was recorded on May 28, 2020. CRP, a part of the University of Delaware's Institute for Public Administration (IPA), is a unique resource dedicated to building statewide capacity for collaborative approaches to the resolution of conflict. To learn more about CRP, visit https://www.bidenschool.udel.edu/ipa/serving-delaware/crp.

For more information about the Institute for Public Administration visit www.bidenschool.udel.edu/ipa.