When performance slips, panic and frustration often take over but capability management isn’t about blame, it’s about process.
 In this 5-minute Training Bite, Holly Blue breaks down how to manage underperformance calmly, fairly, and within the law.

You’ll learn:

• The difference between capability and conduct — and why tribunals care.
• The legal test from Taylor v OCS Group (2006) that defines what “reasonable” really means.
• How to apply a progressive warning process — first, final, dismissal — in line with the ACAS Code.
• How to identify root causes like ill health, workload, or lack of training before taking formal action.
• Why fairness, documentation, and consistency are your best legal defence.

Performance management isn’t paperwork — it’s leadership.
 Done properly, it builds confidence and protects your business from risk.

🎙️ The Employer Defense Podcast – UK Edition, powered by Holly Blue Employment Law, part of the Lomond Legal Family.