Join me in a conversation with Dwight Hines, someone who I have worked shoulder to shoulder with in many projects over a span of 7 years, and who I refer to as the highest level field service technician ever, and also a dear friend.  We have been through it all Dwight and I, and today we will dig deeper into the world of service - including the deductive reasoning mindset, collaborating communication, the need for fluidity, and how Dwight makes others look like the hero.  You will hear Dwight’s personal quest to solve his own daughter’s undiagnosed and time dependent medical condition, and receive our advice from within the healthcare blackbox, such as the need to ask the uncomfortable questions.  We will talk about the future of service and how modularity and artificial intelligence will play a role in better, more efficient, equipment servicing. I hope you will join us.

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Waqar Mughal