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In this episode of Power the Network, we interview Richard Durfee, an account manager at CBM who has been with the company for nearly 9 years. Richard shares how he got into the industry, transitioning from construction work into sales, which initially made him apprehensive. He credits his mentors like Brett Cooper for helping guide him, as well as his coworkers who he can call on for assistance.

Richard discusses the importance of building long-term relationships with customers, treating them like friends and family. He emphasizes being honest and not overpromising. Richard talks about the ESOP program at CBM which gives employees ownership stake, providing them flexibility and incentive to think about the company's long-term success. He stresses the unique collaborations they can do across divisions given the ESOP structure.

Richard shares advice for new hires to reach out for help from coworkers, ask questions, and take time to develop in their role over 2-3 years. He highlights the great team at CBM which makes work enjoyable. Richard offers perspective on balancing work and family life on the road. He gives credit to his wife for her support and guidance through the years. The key message is building relationships, providing value and service that benefits all parties for the long haul.

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Hosted by CBM's own Vice President of Broadband, Tim Locker, Power the

Network is bringing industry leaders to your feed every other week. One

minute, you'll dive deep into products and innovative new processes. The

next minute, you'll be learning timeless principles to equip you in

your career. At CBM, we are powered by ownership, and we're bringing the

same energy into podcasting with Power the Network.