<p>This story shows that when a change is made with good intentions by one department, without considering the customer experience, chaos and dissatisfaction can result. </p>

This story shows that when a change is made with good intentions by one department, without considering the customer experience, chaos and dissatisfaction can result.

<p>This story shows that when a change is made with good intentions by one department, without considering the customer experience, chaos and dissatisfaction can result.&nbsp;</p>

Head Office Says We Have to Do it This Way

Thoughts on innovation and creativity by Dr Min Basadur
www.basadur.com

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Thoughts on innovation and creativity by Dr Min Basadur www.basadur.com

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Head Office Says We Have to Do it This Way

Head Office Says We Have to Do it This Way