Headways with C-TRAN

In celebration of Customer Service Week 2026, C-TRAN's Manager of Customer Experience, Julyla Deatherage, stops to highlight the many ways C-TRAN's Customer Experience team supports passengers.

Special guest John Morrison, CEO of the Clark County Fair, joins Eric and Tim to talk about the year-round work that goes into bringing Summer’s Best Party to life every August.

Where do customer comments go when they’re entered? What are some common themes in feedback C-TRAN receives? All of that and more is revealed, along with bonus audio of an incident involving C-TRAN security and a pair of chickens.

C-TRAN’s Chief Executive Officer Leann Caver shares her journey from bus operator to executive, and chats about everything from favorite foods, music, movies, and more.

C-TRAN’s Planning, Projects & Design Administrator Dean Horn shares stories from his 27-year career at C-TRAN, including the design process behind the agency’s beloved bus wraps.

For the first time ever, we have a guest on the pod. C-TRAN’s Chief Human Resources Officer, Jenapher Dues, stopped by to chat with our hosts, Eric and Tim, about career paths in transit.