Emma Davidson, Strategic Manager, and Lorna Dawson, Health Literacy Specialist, are leading efforts to improve how people understand and use health information across the North East and North Cumbria.

Through the Health Literacy Programme, they’re helping NHS staff communicate more clearly, reduce health inequalities and empower patients to make informed decisions about their care.

In this episode, we uncover the impact of this work and why health literacy is essential for better outcomes across the NHS.