Replay Jared and Zain’s predictions from a year ago as they offered their takes on what could be coming next for consumer transformation from inside and outside traditional care providers. 

This bonus episode is part of the Greatest Hits collection — episodes from the past 6 years that are just as relevant today. Originally aired in December 2023 as episode #300. 

This show is produced by the Consumer-First Health Group, the community for consumer health leaders. (#383) 

See omnystudio.com/listener for privacy information.

Jared begins 2025 with the State of the State in consumer-centered care. It’s a new year, but the mission remains the same: make significant progress making consumer-centered products and services. 

All that, plus a special Flava of the Week featuring a list of industry voices that YOU compiled. Whom did you recommend that we follow, watch, read, and listen to, and why are we asking you to add YOUR voice to the list? 

Journalists: Blake Madden, Christina Farr, Jane Sarasohn-Kahn, Jane Brubaker 

Patient Experience Professionals: Adam Bunke, Jennifer Carron Passon, Rachel Biblow, Valerie Choniuk 

Women digital health entrepreneurs: Lynn Doughane, Nanette Sene, Sarah Lambert, Yvonne Bombard 

Provider leaders: Alan Shoebridge, Andrew Chang, Amanda Todorovich, Chris Pace, Christina Valls, Douwe Bergsma, Don Stanziano, Jay Gerhart

Healthcare marketing, IT, and consumer leaders: Ahava Leibtag, Ann Somers Hogg, Ben Cash, Callie Means, Dr. Casey Means, Chris Bevolo, Chris Boyer, Chris Hemphill, Gary Druckenmiller, Jamie Gier, Jhaymee Tynan, Judy Neiman, Martha van Berkel, Nick Glimsdahl, Steve Koch 

Consultants: Carrie Liken, James Gardner, Kristy Dickinson, Laila Waggoner, Todd Dunn, Dr. Zeev Neuwirth 

This show is produced by the Consumer-First Health Group, the community for consumer health leaders. (#382) 

See omnystudio.com/listener for privacy information.

Our 2025 Predictions Series wraps up as James Gardner joins Jared and Zain. What do we see happening with consumer-centered care? 

(1)   The rise of connected fitness,

(2)   The hospital of the future,

(3)   Health systems going from a green light to a yellow light,

(4)   Public sentiment weakening in health systems,

(5)   Strengthening the primary care backbone,

(6)   Advanced workplace health programs

All that, plus the Flava of the Week about the Life-Centered Health Care Podcast, our next recommendation of industry leaders to follow, watch, read, and listen to on the topic of consumer-centered care. 

This show is produced by the Consumer-First Health Group, the community for consumer health leaders. (#381) 

See omnystudio.com/listener for privacy information.

See how Jane Sarasohn-Kahn and Amy Heymans predicted that health systems, health plans, and new entrants would address the calls to become more consumer-centric in 2024. 

This bonus episode is part of the Greatest Hits collection — episodes from the past 6 years that are just as relevant today. Originally aired in December 2023 as episode #299. 

This show is produced by Shift Forward Health, the consumer transformation advisory firm for healthcare. (#380) 

See omnystudio.com/listener for privacy information.

The 2025 Predictions Series rolls on by welcoming back Jane Sarasohn-Kahn and Amy Heymans to share their predictions and why they think the environment is ripe for change. 

All that, plus the Flava of the Week about the next recommendation of industry leaders to follow, watch, read, and listen to on the topic of consumer-centered care. Who’s next on the list? 

This show is produced by Shift Forward Health, the advisory firm helping healthcare organizations become more consumer-centered. (#379) 

See omnystudio.com/listener for privacy information.

(Originally aired in March 2022) 

Paul Schrimpf, Jeff Gourdji, and Priya Aneja shared some provocative predictions about rising consumer and patient expectations, ever-advancing technology, and perennial pressure to reduce costs and increase access. 

This bonus episode is part of the Greatest Hits collection — episodes from the past 6 years that are just as relevant today. Originally episode #204. 

This show is produced by Shift Forward Health, the consumer transformation advisory firm for healthcare. (#378)

See omnystudio.com/listener for privacy information.

Our 2025 Predictions Series kicks off with Paul Schrimpf and Jeff Gourdji diving into what they expect (and hope) to see in 2025 from traditional providers, nontraditional entrants, and payers. 

All that, plus the Flava of the Week about recommendations of industry leaders to follow, watch, read, and listen to on the topic of consumer-centered care. Why does the list start with the Microdosing podcast? 

This show is produced by Shift Forward Health, the advisory firm helping healthcare organizations become more consumer-centered. (#377) 

See omnystudio.com/listener for privacy information.

This bonus episode is part of the Greatest Hits collection — episodes from the past 6 years that are just as relevant today. It was episode #195 and originally aired in January 2022. 

Zain and Jared offered advice to consumer brands that are trying to break into the healthcare industry. They shared what these brands have working in their favor, as well as the challenges that they would be facing in the near future. (Spoiler alert: it’s all about consumer relationships!) 

This show is produced by Shift Forward Health, the advisory firm helping healthcare organizations become more consumer-centered. (#376) 

See omnystudio.com/listener for privacy information.

Dr. Gordon Chen returns to share the story behind his new venture ThriveWell, the five drivers of health and wellness, and dozens of insights for increasing longevity. 

All that, plus the Flava of the Week about older Americans being unsatisfied with their care. What particular aspects of care do seniors want to be improved, and how do we use these insights while designing and executing senior-focused care? 

This show is produced by Shift Forward Health, the consumer experience advisory firm for health systems. (#375) 

Learn about ThriveWell: www.thrivewell.com

See omnystudio.com/listener for privacy information.

Dr. Gordon Chen’s time at ChenMed informed his perspective on the state of value-based care, the changes that are needed to create more transformative care, and the benefits to society as we make progress along those lines. 

This bonus episode is part of the Greatest Hits collection — episodes from the past 6 years that are just as relevant today. It was episode #292 and it originally aired in October 2023. 

This show is produced by Shift Forward Health, the consumer experience advisory firm for health systems. (#374) 

See omnystudio.com/listener for privacy information.