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In this special episode of Dr. Doctor Podcast, host Jovanna Sloshenberg reflects on a life-changing milestone, graduating from Harvard Medical School with a Master of Science in Clinical Service Operations. Sharing insights from her academic journey and years of experience in healthcare innovation, Jovanna explores what it means to be a healthcare systems architect and why the biggest challenges in healthcare are often system challenges rather than medical ones.

From clinical research and patient recruitment to physician burnout, healthcare access, and emerging technologies, this episode examines how better system design can create more connected, efficient, and human-centered care. Jovanna discusses the importance of eliminating fragmentation, empowering frontline healthcare professionals, and building healthcare environments where patients and providers can thrive.

Join the conversation as we shift the focus from healthcare delivery to healthcare design and discover how the future of healthcare will be built one patient encounter, one connection, and one system at a time.

Jovanna Schlossenberg, MCSO

Harvard Medical School Alumni Association

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