Faith and Meredith continue exploring what healthy conflict looks like and focus in on two specific skills: Accurate Expression and Validation. They also touch on how this shows up when training new hires, direct and indirect communication, how we can fall into assumptions and "mind reading," and the role our core values play.

• 0:00 Intro
• 1:30 Conflict Cycles, Influences, Roles & What we can do differently
• 5:20 Validation as a Skill Set
• 19:55 How this plays out when training new hires
• 22:00 How your values can help you move out of the conflict cycle
• 26:15 The Transactional Model
• 45:05 Direct vs. Indirect Communication, Mind Reading

More from the team at www.TheOnPointPractice.com