Hear when evaluating customer journeys, why it is critical to look at both ends of the customer spectrum, from those who bought in and those who did not. Learn how researchers and CX leaders should investigate customer journeys. Listen why expanding the scope of the audience upfront can provide more significant insights into questions and opportunities that are bound to arrive eventually.

Hear when evaluating customer journeys, why it is critical to look at both ends of the customer spectrum, from those who bought in and those who did not. Learn how researchers and CX leaders should investigate customer journeys. Listen why expanding the scope of the audience upfront can provide more significant insights into questions and opportunities that are bound to arrive eventually.

Hear when evaluating customer journeys, why it is critical to look at both ends of the customer spectrum, from those who bought in and those who did not. Learn how researchers and CX leaders should investigate customer journeys. Listen why expanding the scope of the audience upfront can provide more significant insights into questions and opportunities that are bound to arrive eventually.

Hear Elena Garvey, Senior Director, CX Team, LinkedIn

We believe that peer-to-peer “experience shares” offer the best form of learning. Such learnings become even more powerful, and actionable, when those who are sharing their experiences are experts who have successfully overcome the same customer challenges that you may be facing today.So, in this ongoing series we will present discussions with different CX, Research, and Insights Masters. Each interviewee has a track record in optimizing customer experiences, building loyalty, enhancing innovation, and growing sales exponentially.By learning from these Masters, you will gain insights and develop strategies on how to better understand your customers and take their experiences to the next level.

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We believe that peer-to-peer “experience shares” offer the best form of learning. Such learnings become even more powerful, and actionable, when those who are sharing their experiences are experts who have successfully overcome the same customer challenges that you may be facing today. So, in this ongoing series we will present discussions with different CX, Research, and Insights Masters. Each interviewee has a track record in optimizing customer experiences, building loyalty, enhancing innovation, and growing sales exponentially. By learning from these Masters, you will gain insights and develop strategies on how to better understand your customers and take their experiences to the next level.

Share Hear Elena Garvey, Senior Director, CX Team, LinkedIn

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Hear Elena Garvey, Senior Director, CX Team, LinkedIn

Hear Elena Garvey, Senior Director, CX Team, LinkedIn