Today's episode is a little of what managers should become aware of to increase their diversity, equality, and inclusivity leadership skills. To increase customer service, productivity, retention, revenue, communication, compliance, communication, and connections. "Togetherness was the theme is Leading Teams by Dr. Heidi Grant in 2014. As we build back together then we need to take a look at the word together for hearing loss diversity, equality, and inclusion. figure out how to address 20% of your team who has a hearing loss for greater productivity, employment engagements, and for better wellness for your team. As hearing loss is both a health and social issue.