Episode #098 Hear from the heart and lead by the hand! More on getting people in the door in a positive and encouraging manner. Find where the client is being courageous and highlight it. Make a great handoff to other team members--but don't make everyone late! Dr. Rob, what does that mean? Listen up!

• Don't Be a Sponge, Be a Trampoline!
• S.T.A.Y. Stop Talking About Yourself
• What Great Listeners Actually Do
• The Lost Art of Listening