Kathy Magliato, MD, MBA, FACS, discusses techniques to bond quickly with patients. Her book, Heart Matters, a New York Times best seller, is the basis of the NBC drama, Heartbeat, about her life. She is the incoming president of the American Heart Association – Western States Affiliate. She founded and directed a Multidisciplinary Women's Health Center to address the cardiac needs of female patients at Providence Saint John's Medical Center in Santa Monica, California, where she is on staff. She is entrepreneur and was named by Goldman Sachs as one of the 100 most intriguing entrepreneurs. She is developing diagnostic cardiac technology.