Workplace drama usually starts with personality conflict or expectations. A lot of times, if we’re single-minded about getting our thought across and that we’re always right, we’re the ones sometimes causing the drama. Workplace civility and business etiquette expert Rosalinda Randall says we have to get beyond that and change our way of thinking or our perspective that we can be right, but so can the other person. Rosalinda has been combating rude behavior and spreading civility for over a decade. She joins us to tackle workplace conflict, communication techniques, and professional behavior, as well as offer tips to interact more effectively with a lot less drama.

 

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