Who knew improv and quality improvement went together? Sarah Horst, that's who. This genius of a woman from the Institute for Clinical Systems Improvement (ICSI) in Minneapolis shares her approach to creating an improvisational mindset to help teams and the humans in them thrive in a world turned upside down. Tune in for some light-hearted laughs and some solid strategies that can help you navigate our new reality now that coronavirus / covid-19 are reshaping our lives and work.