We often try to “institutionalize” things that work into repeatable processes—and most of the time, it doesn’t work. The process ends up becoming unwieldy, eventually failing to prevent failures and stifling innovation. How can we get out of this rut? Differentiating between architecture and process. Far too many IT shops try to replace architecture with process. Our second topic for this episode is the destructive lies of the tool trope. Tools are not “neutral,” they impact the way we think and work. A primary example of a tool that can often reshape our thinking and doing in very negative ways is … the process.

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