As the Regional Director of Capacity and Throughput for the Providence Health System in Oregon, Helene Anderson has seen firsthand how COVID patient surges have challenged health systems across the country. The development of the Providence Logistics Center in 2018 gave them a head start on fully leveraging their resources and optimizing capacity during the pandemic.

Built with three key pillars -- process, behavior, technology -- the Providence Logistics Center enables their eight hospitals to operate as a single system. With the right workflows and technology in place, key stakeholders across the system have visibility to bed availability as well as the ability to prioritize where patients should go and streamline transfer logistics. In addition, they can leverage all available resources, such as tele-health, tele-ICU, and tele-hospitalists, to fulfill their mission of serving their community and caring for as many patients as possible, especially the poor and vulnerable.

For Providence Health, managing COVID resource demands goes a step further. Providence Health is part of Oregon’s statewide capacity management system. As COVID takes capacity out of an already strained healthcare system, the Orego Learn more about GE HealthCare Command Centers at https://www.gehccommandcenter.com