Homeowners need to educate themselves on a few key items as it relates to insurance claims:  

Contractors need to continue to train their team members on how to best communicate with all parties in the insurance claims process.   Reviews and rejections, when legitimate and reasonable, are not “bad faith”.   

We invited licensed public adjuster, appraiser, and umpire Roger Howson (Seattle, WA) to join our local meeting for restoration contractors and insurance claims professionals for the month of June.   We are going to further discuss and educate ourselves on best practices for working with policyholders and insurance representatives to abide by the claims standards as we work through the claims process.   

The Claims Standard, as outlined in So, You Want To Be A Project Manager? “To restore the structure to resemble pre-loss conditions with materials of like kind and quality; no more and no less.”   

As Roger aptly points out, if an insurance company purposefully undervalues (minimizes - defrauds) there doesn’t seem to be much of a penalty. On the other hand, if a contractor or homeowner purposefully overvalues (maximizes - fraud) there are potential felony charges.   

The DYOJO Podcast - INFOtainment to help you shorten your DANG learning curve.