In this episode, Melinda Emerson is joined by HR expert Jennifer Leake. They discuss strategies for managing remote workers, using people analytics, and establishing communication expectations. Leake also shares her favorite resources, recommends her book "Who Moved My Cheese?" and provides an old school marketing tip.

(0:00) Introduction and SmallBizChat's mission

(1:17) Guest introduction: Jennifer Leake, HR expert and CEO of Assessment Pros

(2:02) Discussion: Managing remote workers and strategies for success

(8:48) Topic: Using people analytics to evaluate remote employees

(10:49) Sponsor: Commercial break

(11:50) Discussion: Zoom meeting protocols and remote workers' etiquette

(14:16) Topic: Managing communication expectations with remote workers

(15:26) Guest's recommendations: Favorite podcast, business app, and old school marketing tip

(17:20) Book recommendation: "Who Moved My Cheese?" by Jennifer Leake

(17:58) Closing remarks, inspirational quote, and outro