In this episode, we analyze the guest feedback requests from a non-traditional lodging experience—a short-term rental booked through a major platform. Jeff and Rich discuss the post-stay emails, the review prompts, the survey, and the differences between public reviews and private feedback channels.

Are platforms prioritizing better guest experiences or simply looking to boost ratings? We break down how hospitality businesses—both traditional and short-term—can optimize their surveys to collect more meaningful insights while still staying focused on online reputation.

Plus, we get into the legitimacy of "trading" mutual reviews, and the one simple change that could have made this guest feedback process much better.

Unlock the Full Potential of Your Guest Feedback 🔑✨ - Book A Free Consultation or Demo Today: https://www.guestinsight.com/who-we-are

#VoiceOfTheGuest #VoiceOfTheCustomer #GuestExperience #CustomerFeedback #ShortTermRentals #Hospitality #HotelManagement #CX #Surveys #VacationRentals #OnlineReviews #GuestSatisfaction #surveys