Ever heard of Bonjora? In a little over one year, this tech company’s unique approach to customer service has taken the CRM world by storm. CEO Matt Barnett found that personalized video messages to customers at key points in their customer journey tripled response rates and communication between businesses and their clients. An industrial designer turned entrepreneur, Matt Barnett demonstrates that success is found through mindset rather than background experience. Tune in to this episode to hear how Matt is running a successful business and how you can too.