Today we're going to talk about the sneaky clients. 

I've seen this come up in our Facebook community for The Lashpreneur Society a couple of times where people are like,“Gosh, this client, she just keeps booking the WRONG appointment cause she’s just cheap!”  or “I’ve told her a million times she has to come in by 3 weeks or it’s a full set and she just keeps booking a fill”  or just all of these frustrating client nuances. 

So what do you do as a business owner when you think that clients are trying to GET AWAY with cheaper services, or undercut the policies that you have in place?

Enter - healthy business boundaries by way of your policies! 

Are you struggling with policies in your business? Maybe you don’t know which ones help avoid the most common client issues you’ll face or you’re not exactly sure how to word it so that it’s clear and enforceable? Well you’re in luck! I have my sample policies that worked extremely well in my business that eliminated 99.999% of client problems BEFORE they occurred.  

To check out what policies worked well in my business - download it for free here

 

Episode Highlights:

[2:57] Simple mindset shift to help you keep your cool when a client books a wrong appointment.

[3:23] Steps to take when an incorrect booking happens - and what to say to your client.

[6:54] Do this IMMEDIATELY if you think your client is unhappy with her results.