A first impression is usually formed within the first 7 secondsof an interaction (Harvard Study of Communication); it takes as little as 56 seconds to make a meaningful connection (Christina Dempsey, the former Chief Nursing Officer of Press Ganey); providers usually interrupt a patient within11-30 seconds of when they start speaking (2018 study published in the Journalof General Internal Medicine).

In this episode, Dr. Stephanie McDonald meets with Michelle Lundy, a nurse practitioner at Atrium Health Wake Forest Brenner Children's Emergency Department, about her sit and hear project.