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Heroes within a Pandemic - Frontline Innovators - Episode # 21
Maddie Neuman shares her admiration for the bravery and courage of frontline workers - particularly during the pandemic. Neauman, is the Manager, Learning & Development & Organizational Change Management Office within the Technology organization at T-Mobile. She joins host Justin Lake to give her insight on how upper management can show appreciation for those deskless workers.
Takeaways
- The biggest issue facing the deskless worker is the lack of communication. Sometimes communication can be like a game of telephone tag and the meaning of the message gets lost on the way to those on the frontline.
Quote of the show:
1:28 “I think sometimes even if communication is trickling down, it changes and morphes as it moves along. And so I think sometimes the issue is the lack of communication.
And sometimes the issue is the changing of the communication as it makes its way through. So I think that's a really big challenge. And I would also say an opportunity for organizations to look at how to get that right, and how to make sure that employee voices and sentiment from the frontline is heard and taken seriously.”
Links
- LinkedIn: https://www.linkedin.com/in/maddieneuman/
Ways to Tune In:
- Amazon Music - https://music.amazon.com/podcasts/2f4ecd92-6468-4769-b0bf-254e236510b7/FRONTLINE-INNOVATORS
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By frontlineinnovators
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1010 ratings
Maddie Neuman shares her admiration for the bravery and courage of frontline workers - particularly during the pandemic. Neauman, is the Manager, Learning & Development & Organizational Change Management Office within the Technology organization at T-Mobile. She joins host Justin Lake to give her insight on how upper management can show appreciation for those deskless workers.
Takeaways
- The biggest issue facing the deskless worker is the lack of communication. Sometimes communication can be like a game of telephone tag and the meaning of the message gets lost on the way to those on the frontline.
Quote of the show:
1:28 “I think sometimes even if communication is trickling down, it changes and morphes as it moves along. And so I think sometimes the issue is the lack of communication.
And sometimes the issue is the changing of the communication as it makes its way through. So I think that's a really big challenge. And I would also say an opportunity for organizations to look at how to get that right, and how to make sure that employee voices and sentiment from the frontline is heard and taken seriously.”
Links
- LinkedIn: https://www.linkedin.com/in/maddieneuman/
Ways to Tune In:
- Amazon Music - https://music.amazon.com/podcasts/2f4ecd92-6468-4769-b0bf-254e236510b7/FRONTLINE-INNOVATORS