On this HFS Videocast, one of the authors— Tom Reuner, Executive Research Leader at HFS—talks about the HFS Horizons Report -ServiceNow Services, 2023, which was released recently.

This study focuses on facilitating large-scale transformation and innovation, not just software implementation and IT-centric use cases. Key aspects are transformational outcomes, industry-specific solutions, and innovative use cases.

You can read this HFS Horizons Report at https://www.hfsresearch.com/research/hfs-horizons-servicenow-services-2023/