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HFS Horizons Report - The Best Service Providers for Retail Banks, 2023

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On this HFS Videocast, one of the authors Elena Christopher - Chief Research Officer at HFS talks about the HFS Horizons Report - The Best Service Providers for Retail Banks, 2023 which was released recently.

This report assesses how well service providers are helping their retail banking clients embrace innovation and realize value across three distinct horizons:

  • Horizon 1 is digital: Ability to drive functional optimization outcomes through cost reduction, speed, and efficiency.
  • Horizon 2 is experience: Horizon 1 + enablement of the OneOffice™ model of end-to-end organizational alignment across the front, middle, and back offices to drive unmatched stakeholder experience.
  • Horizon 3 is growth: Horizon 2 + ability to drive OneEcosystem™ synergy via collaboration across multiple organizations with common objectives around driving completely new sources of value.

    • You can read this HFS Horizons Report at https://www.hfsresearch.com/research/the-best-service-providers-for-retail-banking-2023/

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