Moderator:

Phil Fersht, CEO and Chief Analyst, HFS

Panelists:

Session Description:

Ambitious global business services organizations (GBSOs) are becoming transformation hubs, aligning themselves to the principles of the autonomous enterprise. These GBS organizations drive talent, technology infrastructure, automation, and AI to provide rapid data access, support leadership decisions, and minimize manual interventions that impede progress and speed.

The goal of an autonomous enterprise is to enable humans to remove ourselves from some parts of the system so that we can continuously improve the whole ecosystem—and GBS can provide governance capability over key decision touchpoints for organizational leadership.

Rather than sticking to the traditional “finance factory” setup, where GBS and shared services tend to get stuck in the back office, GBS leaders must link the front and back offices, ensuring processes run smoothly across functions to deliver the data and outcomes the business needs. Leaders need to understand the data they require for success and assemble and govern the systems to deliver it.

So, how are current GBSOs moving toward autonomous enterprise? Leaders from inside and outside GBSOs will discuss and debate these questions: