HFS PODCASTS

HFS Horizons Summit-NYC—The Great ChatGPT Bake Off

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Moderator:

Joel Martin, Executive Research Leader, HFS

Panelists:

  • Jo Debecker, Global Head, Wipro FullStride Cloud, Wipro
  • Stephen Dunn, Head of Innovation and FinTech, Sumitomo Mitsui Banking Corporation
  • Cyrus Khajvandi, Co-Founder & CEO, Humata.ai
  • Sibu Kutty, Worldwide Tech Leader, GTM Programs, Amazon Web Services (AWS)
  • Vikrant Karnik, Global Business Leader of Cloud and Technology Services, Genpact
  • Sheri Sullivan, Partner/Global Payroll Operate Leader, EY

    • Session Description:

    Generative AI is poised to disrupt how customers, employees, and technology interact. We’re moving beyond bots focusing on discrete problem solutions toward contextual interpersonal discussion and co-creation. Are solutions like ChatGPT ready for prime time? Or is it all just hype?

    In this session, we will debate the hype versus reality of whether generative AI can have a profound impact on business. We’ll even invite ChatGPT to the conversation. Our topics include:

    • ChatGPT—fun widget or game-changing “iPhone moment for AI”?
    • Generative AI is not new. Why is it so hot now? How can it best be harnessed?
    • How does generative AI impact employee experience? Will employees benefit or be replaced?
    • What’s the outlook for customer experience? Are there benefits to be had?
    • The ethics of AI are always a concern. How do they play into generative AI?
      • ...more
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