This HFS podcast features:  

Phil Fersht, CEO & Chief Analyst, HFS 

Marie Myers, Chief Transformation Officer, HP 

Marina Bellini, Director, Digital & Information, BAT 

Hosted by  Steve Dunkerley, VP, HFS   

We explore how enterprises are going about the transformation of employee experience (EX) as part of the work from home mandate as well as transforming customer experience (CX) via online shopping channels.  We look at the need for enterprises to go "Straight to Digital" and the consequences to service providers if they are not responsive.  We also review key inspirational books and people as well as discuss diversity and inclusion strategy in the midst of The Black Lives Matter movement.  This podcast was recorded in July 2020 as many countries start to ease their lock-down restrictions following the outbreak of COVID-19.