When it comes to high-quality care, technology accelerates possibility—and people determine impact. In this episode, our guests explore the skills that leaders need to bring out the best of a tech-enabled world, and help make sure that the future of care in Canada is both high-tech and high-quality.

Guests:

• Dr. Jennifer Zelmer, President and CEO, Healthcare Excellence Canada
• Dr. Kendall Ho, Professor of Emergency Medicine, University of British Columbia, & Medical Director, HealthlinkBC 811 Virtual Physician Service

Learn More:

• Healthcare Excellence Canada
• HealthLinkBC 811 Virtual Physician Service

Summary:

00:00 Welcome and Introductions

04:31 Defining Quality Care

08:13 Safety Sets the Pace

10:23 Analogies for Guardrails

14:52 Co Design With Patients

15:48 Fixing Human Problems

16:41 High Performing Systems

21:59 Leader Playbook for Change

27:06 Developing Trust Based Leaders

32:00 Digital Health in One Word

Music: RetroFuture Clean and Breakdown, by Kevin MacLeod. Used under Creative Commons.