The Department of Veterans Affairs aims to develop and apply innovative AI solutions, boost interoperability and transform the agency by facilitating a learning environment that supports the delivery of benefits and services to veterans.

At HIMSS in Las Vegas, Dr. Shane McNamee, senior advisor to the chief medical information officer for health solution architecture at the Veterans Health Administration (VHA), and Dr. Johnathan Nebeker, executive director of Clinical Informatics at VA, discuss how they’re improving data integrity and interoperability to unlock AI’s full potential, as well as how AI-driven personalization is enhancing patient care.

McNamee and Nebeker also highlight how the PACT Act has increased the need to leverage innovation to support the influx of claims and benefits delivery. They explain the department’s efforts with workflow automation, recent AI use cases and the game-changing technologies on the horizon.