Shifting gears to the people side, scaling a financial advisory firm feels like herding cats in a thunderstorm, especially for client-facing roles. Broadly, the industry's screaming for folks who aren't just skilled but fit: empathetic, tech-savvy team players who thrive on variety (one day it's client calls, next it's CRM wizardry). The real kicker? Retention's the secret weapon. Firms that excel treat their support staff like co-pilots, not sidekicks, offering clear growth lanes (such as advisor tracks or operational mastery), cutting-edge technology to ease the workload, and compensation that rewards the firm's successes.

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