In this episode of The Glass Ceiling, Marissa Hankinson speaks with Matthew Dew, State Manager of SMAART Recruitment in South Australia.

Matt brings a refreshing lens to recruitment. His background spans tech, retail and financial services, but it’s his people-first mindset that stands out. He believes hiring should be about alignment, values and long-term fit, not just checking boxes on a CV.

We explore what businesses often get wrong about recruitment, why culture fit really matters, and how leadership needs to evolve if teams are going to thrive. From high-performing contact centres to industry advisory boards, Matt shares real stories and sharp insight from the hiring front line.

This is a conversation for anyone who manages people, wants to hire better, or is rethinking how we build stronger teams.

Produced by Wavebreaker Productions

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